Course curriculum

  • 1

    Welcome

    • Course Overview

    • Thinkific Walkthrough

    • Copy of Zoom Participant meeting controls

    • Zoom Meeting: Friday September 25, 3:00 p.m.

    • Pre-work: Describing a difficult conversation
  • 2

    Participant Materials

    • Managing Difficult Conversations - Participant Guide

    • Quiz: Difficult Conversations

    • Course Feedback Survey: Difficult Conversations

  • 3

    Resources

    • Difficult Conversations Power Point

    • Video: Ladder of Inference